Shipping & Refunds


Shipping

Our standard method of shipping is a flat $4.95 to the United States and $7.95 for international orders up to $50, no matter how many items you order, or where you are shipping your accessories.

If your order total happens to be over $50 (after all promo codes have been applied), your shipping will be free! Our free shipping policy is in effect for orders from all countries. After your order has been successfully placed, please allow 3-5 business days for us to process your order before it ships - we will notify you via email as soon as your order is on its way to you!

    Returns and Exchanges

    If you are not 100% satisfied with your purchase, you can return your order to our warehouse for a full refund (returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So, if for whatever reason you're not happy with your purchase, just go through our easy return process to print out a free return label - your shipping costs are prepaid.

    Full refunds and exchanges are given as long as a the request is communicated in under 30 days of you receiving your order. Please note that our return policy does not include rings, which are final sale due to hygienic reasons.

    Easy Return and Exchange Process:

    Email customer care at support@MyRiviv.com and our team will get to you within 24 hours! We will figure out the next steps at that point. If you need an item replaced or a refund, we'll get it handled.

    If you have any questions regarding our Shipping and Returns Policy, please contact us at support@MyRiviv.com.


    Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange.  As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.